TheWorldMall is happy to accept a return of your product in its original condition and unopened within 30 days of purchase (up to 20% restocking fee + shipping may apply). If you are unsatisfied with the product as a result of an incorrect listing, improper size, damaged product, wrong product, etc
TheWorldMall will completely refund your order including shipping once the product has been received and deemed acceptable.
Returns Eligibility
Do we accept returns? Yes.
How many days do customers have to return a product? 30 days from the date of delivery.
How can customers return your products? By mail to 1703 X2 Jumeirah Bay, Jumeirah Lake Towers, Dubai, UAE.
What is the return charge/restocking fee? up to 20% restocking fee + shipping may apply.
How will customers obtain the return label? The customer is responsible for all returns with the appropriate return authorization number unless the order has been determined to be a defect.
1.1 30-Day Return Period: You are welcome to return eligible products within 30 days from the date of delivery.
1.2 Eligibility Criteria: For a return to be accepted, the product must meet the following criteria:
1.3 Non-Returnable Items: The following items are ineligible for return:
1.4 Damage & Issue: We are unable to accept damaged products; the item must be unused and in its original condition.
Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team within the 30-day return period. You can reach us through the following Contact Us Page.
2.2 Return Authorization: Our customer support team will guide you through the return process and provide a return authorization number. This authorization number must be marked on the return package.
2.3 Return Shipping: The return cost is free if the product is determined to be a defect. Our customer support will arrange for a pick up of the product once its ready for collection.
2.4 Condition Assessment: Once we receive the returned product, we will inspect it to confirm its eligibility for a refund. If the product meets the return criteria mentioned in section 1.2, we will proceed with the refund.
Refunds
3.1 Refund Process: If the returned product qualifies for a refund, we will process it to the original payment method within a reasonable timeframe.
3.2 Refund Amount: The refund will encompass the purchase price paid for the returned product. Shipping charges, if applicable, are non-refundable.
3.3 Refund Credits: We could add the refunded amount as credits to your account that can be utilized for any future purchases
Contact Us
If you have inquiries or concerns ,please contact us at Email:hello@theworldmall.me
Address: TMT Connekt DMCC, X2 Tower, Jumeirah Lake Towers, Office 1703, Dubai, United Arab Emirates
Phone: +97145586763